Shipping policy
SHIPPING POLICY
We currently utilize the services of several different carriers/freight companies for all safe shipments but reserve the right to change carriers at any time without notice. Please note that all safe deliveries will be made by a (48 - 53) ft tractor trailer. All tractor trailers will be equipped with a liftgate which allows the driver the ability to unload a safe from the back of the truck so he is therefore able to deliver the safe to the curb. (Please refer to FREE SHIPPING TERMS)** If you are unable to accommodate a delivery via a 48-53 ft tractor trailer please contact a Gun Safes America representative at (888) 496-7233 for other available options. Gun Safes America ships all orders for pistol boxes and safe accessories via FedEx but reserves the right to change carriers at any time without notice. Please note that if one or more safe accessories or pistol box is purchased along with a gun safe then these items may be packaged inside the gun safe and shipped together.
Safe orders are processed Monday - Friday from 9am to 5pm CST and all in stock orders will ship from our warehouse within 24 - 48 business hours but may be delayed if special options or specifications are needed. Each customer will receive an email when their order ships, this email will contain the name of the freight carrier and a tracking number for their order. The freight carrier will be instructed to contact you and schedule a delivery appointment when your order arrives at the delivering terminal. All customers must be available to take immediate delivery of their order when contacted by the carrier. Any customer whom is unable to take immediate delivery of their order due to out of town business trip, vacation, or any other reason must contact a Gun Safes America sales associate prior to shipment of their order. Failure to take immediate delivery or notify a Gun Safes America sales associate of your unavailability to accept delivery may result in additional freight charges and /or storage fees. Gun Safes America reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be responsible for all freight charges to and from the attempted delivery address as well as a 15% restocking fee. Customers whom cancel their orders after it has been processed and shipped will be responsible for all freight charges to and from the delivery address. Hours of operation for the carrier are 9am to 5pm Monday through Friday. Delivery appointments are not guaranteed and Gun Safes America cannot be held responsible if the freight carrier is late or misses a scheduled delivery appointment due to unforeseen circumstances.